The Service and Flight Training Sr Analyst is an expert in translating operational processes, service standards, and key passenger touchpoints into multimedia (visual) content design, creating practical and high-impact learning experiences for frontline personnel and operational environments (airports, call centers, and cabin crew).
Lead the design, evolution, and implementation of the customer service training content strategy, ensuring alignment with the VIVA SI service model and generating a direct impact on passenger experience and operational performance through agile, digital, and scalable training solutions.Main ResponsibilitiesAssist in the creation and development of high-quality audiovisual training materials (e-learning, microlearning, learning capsules, operational guides, scripts, and multimedia content).
Manage and prioritize the training content portfolio based on operational impact and customer experience, ensuring deadlines and objectives are met.Research an...