At Viva , we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.

The Service and Flight Training Sr Analyst is an expert in translating operational processes, service standards, and key passenger touchpoints into multimedia (visual) content design, creating practical and high-impact learning experiences for frontline personnel and operational environments (airports, call centers, and cabin crew).

Lead the design, evolution, and implementation of the customer service training content strategy, ensuring alignment with the VIVA SI service model and ...