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Job Description
About Our Client
A global specialty insurance provider known for underwriting complex and niche risks across industries such as professional lines, marine, energy, and casualty. It operates with a strong focus on technical expertise, long-term client relationships, and a decentralized model that empowers teams to make informed, customer-centric decisions while maintaining a strong culture of collaboration and innovation.
Job Description
Provide on-site hands and eyes support to assist network, voice, and collaboration teams.
Troubleshoot and resolve issues related to laptops, peripherals, VPN, Wi-Fi, LAN, and printing.
Manage and prioritize escalated user incidents, ensuring timely resolution and clear communication.