The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.

The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.

Key responsibilities include:

• Deliver onsite technical support to users in line with SLAs
• Troubleshoot and resolve incidents related to end-user computing (EUC) equipment
• Perform proactive troubleshooting to prevent recurring issues
• Assist users with network connectivity (LAN/WAN, print, and file access)
• Install, upgrade, repair, and maintain desktops, laptops, monitors, and peripherals
• Support mobile devices and mobile computing platforms
• Provide software break/fi...