Elevate your IT career with Stefanini Group as a Deskside Technician II. Support desktop and laptop tech for a globally recognized company in a dynamic corporate environment.
Stefanini Group is seeking a knowledgeable Deskside Technician II to provide 1st level technical support in a large corporate setting. The ideal candidate will assist users with desktop, applications, and network issues. Key responsibilities include troubleshooting, managing support requests, and promoting a customer-first approach while delivering exceptional service and technical expertise.
Key Responsibilities:
• Provide technical support for desktop/laptop and mobile devices.
• Troubleshoot Windows 11 hardware and software issues.
• Track and manage customer incidents through ticketing tools.
• Maintain asset registers and manage IT equipment inventory.
• Assist in Office 365 and SharePoint Online user administration.
Requirements:
• Minimum 3 years' experience in a similar role.
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