RESPONSIBILITIES

• Provide a high level of customer‑focused technical support by troubleshooting complex technical issues, managing support tickets, and escalating as necessary to ensure timely resolutions in line with service level agreements.
• Collaborate with internal teams to analyze requirements, solve problems, and coordinate project efforts, ensuring seamless interaction across departments.
• Monitor and report system performance, offering input on security processes and policies to keep them relevant and up‑to‑date.
• Regularly update management on status and progress, while continuously identifying ways to minimize repeat occurrences of technical issues.
• Act as a liaison between employees and other support staff, ensuring clear communication and problem resolution.
• Participate in projects as a technical support knowledge resource.

DESKTOP SUPPORT RESPONSIBILITIES

• Troubleshoot and r...