Join Houle's Corporate IT team as a Desktop Support Analyst in Burnaby, enhancing employee tech support with your expertise. Engage directly with users, managing tickets, and configuring corporate equipment.
This role is essential within the Helpdesk team, serving as the primary contact for IT support. You will setup user accounts, maintain equipment inventory, and contribute to internal knowledge documentation. Continuous learning and collaboration are key components of this position.
Key Responsibilities:
• Serve as first contact for technical assistance
• Manage Help Desk tickets in a timely manner
• Configure and maintain workstations and printers
• Develop training on new technologies
• Maintain IT equipment inventory
Requirements:
• 3+ years of help desk experience
• Post secondary education in IT or related field
• Familiarity with various operating systems
• Strong problem-solving and resourcefulness
• Excellent communication skills
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