Become a Desktop Support Engineer with Axiom Technologies in Sainte-Foy, Quebec, providing technical support for desktop computing. This on-site role offers a chance to resolve tech issues efficiently and enhance user satisfaction.

In this hybrid position, you'll deliver first and second-level support to end-users while ensuring timely dispatch of service requests. Your responsibilities include triaging tickets, maintaining communication with teams, and handling both routine and complex technical issues. Strong customer service and troubleshooting skills are essential to thrive in this role.

Key Responsibilities:
• Provide IT Infrastructure field support and troubleshoot hardware issues
• Monitor and resolve desktop issues in individual queues
• Update ServiceNow and maintain knowledge repositories
• Coordinate technical solutions with client areas
• Deliver exceptional customer support and escalate issues when necessary