Join Axiom Technologies as a Desktop Support Engineer in Calgary, Alberta, providing essential on-site IT support for desktop systems. Ensure optimal service delivery while assisting end-users effectively.
This part-time contract role involves first and second-level technical support along with efficient service request dispatching. You will monitor queues, triage tickets, and maintain communication between IT and users. Your goal is ensuring high customer satisfaction while identifying process improvements.
Key Responsibilities:
• Provide first- and second-level technical support
• Triage and prioritize service requests efficiently
• Monitor queues to resolve desktop issues
• Maintain communication with IT and end-users
• Perform hardware roll-outs and installations
Requirements:
• 3+ years IT infrastructure field support experience
• A+ certification and certification from Cisco or Microsoft
• Strong internetworking and troubleshooting skills
• Pro...