**JOB DESCRIPTION**
**Mandatory Language
- English** **Base Skill Set**:
**Duties & Responsibilities**:Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, andmobile technologies and printing, this includes the laptop/mobile devices all, video conferencing,network/remote access this positionworks collaboratively with the Service Desk for end user break/fix andother support functions.Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system,printer and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install, maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows, OS-X- MS Office (Windows and knowledge of Mac)software
- Documents, tr...