Our Client, an IT Services and Consultant company, is looking for a Desktop Support Engineer – White Glove/VIP Support for their Atlanta, GA location. Responsibilities:

+ Service delivery & field service operations

+ Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.

+ Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.

+ Support time-critical incidents aligned to market cycles.

+ Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.

+ Coordinate with cross functional IT teams for priority issue resolution

+ Support for back-office users and new joiner onboarding process.

+ Front office & vip support

+ Provide VIP/white-glove support to senior stakeholders such as portfolio managers...