Take charge as a Team Supervisor with DHL Express in Winnipeg, MB! Lead your team to achieve operational excellence and superior customer engagement across multiple platforms.
As the Omni Channel Supervisor at DHL Express, you will manage a team focused on providing timely and accurate customer support. Your responsibilities will include coaching team members, monitoring service levels, and resolving escalated issues across call, chat, and social media channels. Analyzing trends and making staffing recommendations will be key to meeting future demands.
Key Responsibilities:
• Manage hiring, training, and performance assessments
• Conduct regular follow-ups on service targets
• Act quickly to resolve customer escalations
• Collaborate with departments to enhance service
• Innovate processes to improve digital interactions
Requirements:
• Proven supervisory experience in customer service
• Knowledge of CSV, GEMA, and digital management tools
• Strong anal...