Description

The Dialer & Data Analyst will be responsible for managing and optimizing dialer systems. Support account set-up, set up new campaigns, monitor existing campaigns, assist in managing productivity, and ensure operational efficiency. Role will require troubleshooting issues, managing user access, and collaborating on system enhancements. This role includes designing and maintaining reporting, analyzing leading and lagging metrics & KPIs, providing analytics and recommendations for improvement of performance and productivity. Keeping up to date with the internal systems and processes.

Qualifications

• 2+ years’ experience in dialer management and data analytics.
• Solid experience with enterprise cloud communication and contact center platforms, ideally Twilio, Acqueon, Five9, RingCentral, Avaya Cloud Office, and MS Teams; familiar with video/audio conferencing tools like Zoom, Webex, and Teams Rooms.
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