Role Overview

The Digital Factory Support Analyst is responsible for providing first-line incident support for factories using CMES application, ensuring system stability, rapid issue resolution, and high user satisfaction.

This role acts as the primary interface between factory users and technical teams, while driving standardization and continuous improvement through structured documentation and knowledge management.

Objectives of this role

·         Ensure rapid resolution of CMES incidents to minimize production disruption

·         Provide reliable, consistent factory support across sites

·         Maintain accurate and accessible documentation for CMES applications

·         Enable self-service and knowledge reuse through well-structured knowledge assets

·         Drive continuous improvement in support processes and system usability.