Digital Service Manager CCM (Customer Contact Management)

Location: Bogotá

About The Job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Join our Digital Team as Digital Service Manager CCM.

As the Service Manager – Salesforce CCM within our Digital Services team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting customer contact management and contact center operations across Sanofi’s global operations.

Join the team transforming the end-to-end Customer Contact Management (CCM) process...