Job Description

Job Description

Responsibilities
 

• Actively resolve prospect and customer inquiries to drive online business conversion rates

• Become an expert on Zendesk products

• Be the voice of our customers; understand their needs and make them champions

• Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk.

• Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute ...