Title and Summary

Director, Billing Operations

Overview

Director of Billing Operations leads end‑to‑end billing operations and drives continuous improvement and automation across customer and system billing processes.

Role Responsibilities

• Oversee daily and periodic billing operations including bill run execution, customer setup, quality assurance, manual and contract billing, and critical support coverage.
• Develop and implement the strategy for next‑generation billing transactions to support scalable, technology‑enabled operations aligned to the organization’s growth strategy.
• Lead operational efficiency initiatives to reduce cycle time, improve accuracy, and increase scalability, establishing KPIs and driving measurable, data‑backed improvements.
• Champion workflow automation and intelligent process orchestration to reduce manual effort and increase throughput.
• Manage customer ma...