Overview



The Director – Business Process Improvement for Revenue Cycle Management (RCM) is responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall continuous improvement. This role partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to identify opportunities to improve efficiency, reduce manual work, enhance accuracy, strengthen controls, and improve financial outcomes.

The Director – Business Process Improvement serves as both a strategic leader and operational architect—driving enterprise process improvement initiatives while ensuring efforts align with organizational goals, regulatory requirements, and the realities of healthcare operations. This role oversees operational workflows that align with strategic growth goals, project prioritization, vendor collaborati...