Join to apply for the DIRECTOR CHANNEL OPERATIONS role at City of Toronto .

Job ID: 59495

• Job Category: Customer Service
• Division & Section: Customer Experience, CX Channel Operations
• Job Type & Duration: Full-time, 1 Permanent Vacancy
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 03-SEP-2025 to 17-SEP-2025

Are you a visionary Contact Center leader with a passion for innovation, data, and emerging technologies? Do you thrive at the intersection of customer experience, operations, and digital transformation? The City of Toronto is seeking a Director Channel Operations to lead the modernization of its service delivery model—someone who is client-centered, tech-savvy, and AI-focused, with a strong operational mindset and a dri...