Director, CRM & Loyalty (12 Month Contract)

Full Time, Contract

Reporting to: Executive Vice President, Chief Customer Officer The Opportunity

As a leading luxury menswear retailer operating across Canada, Harry Rosen is seeking a strategic, hands‑on leader to join us on a maternity leave contract and lead CRM & Loyalty at Harry Rosen. This role sits at the center of how we connect with our clients. You’ll shape the strategy behind our loyalty program, offer & promotional strategy, lifecycle marketing, and personalization efforts, while partnering across the business to drive meaningful results. This role also maintains oversight of our customer experience program. If you enjoy bringing together marketing strategy, data, technology, and creativity to build standout client experiences, this is a high‑impact opportunity to step in and make an immediate difference. What You’ll Do

Lead Loyalty & Retention

Own the strategy and execution of our CL...