As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization. Key responsibilities include driving customer adoption, minimizing time-to-live, and improving implementation quality, with a focus on leveraging AI to optimize and automate the onboarding journey. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives.

Key Responsibilities

• Leadership and Team Management:
  • Lead, mentor, and develop a high-performing Customer Onboarding team.
  • Foster a culture of excellence, collaboration, and continuous improvement.
  • Set clear performance expectations and provide regular feedback and coaching to the t...