General Accountability

The Director, Global Technical Service is responsible for establishing and leading the global service infrastructure to support product installations, technical support, and lifecycle service operations. This role develops the service framework, documentation, and processes required to support operations across North America, Europe, and Asia. The Director ensures that internal and external customer expectations are met through the consistent delivery of high‑quality service.

The role focuses on building scalable service processes, improving service reliability, tracking operational performance, and ensuring service delivery is timely, efficient, and aligned with business objectives. The position also contributes to service strategy, operational performance, and organic growth through strong cross‑functional collaboration.

Duties & Responsibilities

Technical Service Strategy and Infrastructure

• Establish an...