Director, Infrastructure Managed Services

Requisition ID:

Accountable for end-to-end governance, performance, risk management, and value realization of the Bank’s large-scale infrastructure managed services outsourcing arrangements. The role ensures outsourced infrastructure services are resilient, secure, compliant, and cost-effective, while enabling the Bank’s technology strategy, regulatory obligations, and enterprise transformation agenda.

Key Responsibilities

• Leads and drives a customer-focused, resilient infrastructure services model by overseeing outsourced service providers and ensuring alignment with enterprise strategy, regulatory expectations, and risk frameworks.
• Provides executive ownership of the infrastructure outsourcing model, defining long‑term strategy aligned to enterprise technology and business priorities.
• Acts as the single point of accountability for the health, sus...