Join TD Canada Trust as Director of Branch Operations II based in Edmonton, Alberta. Improve customer service, mentor staff, and develop strategic banking solutions.
This full-time role demands extensive banking knowledge and strategic thinking to manage complex operations. You will be responsible for ensuring high-quality customer interactions and staff development, while also acting as a key escalation point for any issues. With over five years of experience, you will implement measures to enhance branch performance and operational excellence.
Key Responsibilities:
• Mentor teams on effective customer service strategies
• Act as highest escalation point for ensuring customer satisfaction
• Promote TD's presence through community engagement
• Develop budget-compliant business strategies
• Maintain transaction accuracy in accordance with policies
Requirements:
• Bachelor's degree and over 5 years of related experience
• Must have BCO certification and fina...