Join Manulife as the Director of Client Relationships to lead a dedicated team in Ontario focused on retirement plan management. Cultivate and deepen corporate account relationships.
The Director of Client Relationships role emphasizes strategic partnership while leading the Client Relationship Managers (CRM). Your leadership will ensure exceptional service delivery and alignment of client needs with organizational capabilities, enhancing retention and growth across key accounts.
Key Responsibilities:
• Support the CRM team to improve client satisfaction
• Pursue new cross-selling and upselling opportunities
• Work closely with Product and Distribution teams on initiatives
• Monitor service standards and resolve any performance gaps
• Foster collaboration and diversity in team development
Requirements:
• Over 10 years of experience in financial services or retirement
• Proven success in managing client relationships
• Understanding of regulatory and ope...