For more than three decades, Adaptive Recognition has been developing and delivering intelligent camera systems, automatic identification solutions and complex technological systems for international customers. Our solutions support transport, security, logistics, port, and industrial processes worldwide. We are now looking for a Support & Service Director who will take strategic and operational leadership responsibility for the operation of SLA, RMA, technical support, and internal service and repair processes related to our products, systems and technology ecosystems. The aim of the position is to lead a unified, transparent, measurable and customer-centric support and service operation that supports international customers, complex projects, operated systems, and ensures structured feedback on customer experiences towards development, product management and project operation.

Your main tasks will be: