Lead transformative health initiatives as the Director of Operations at Dialogue, Canada's premier virtual care provider. Drive strategic execution in clinical services while fostering a high-performance culture.
In this vital role, you will oversee a large team of clinical mental health professionals, reporting to the VP of Mental Health Operations. With a strong focus on performance management and operational excellence, you'll implement strategies to streamline services and enhance member experiences. Your leadership will shape workforce planning and engagement efforts within a collaborative environment.
Key Responsibilities:
• Lead a team of managers and clinicians
• Drive performance management and accountability
• Develop workforce engagement and retention strategies
• Monitor KPIs for operational success
• Collaborate across departments for service enhancements
Requirements:
• 10–15 years in operations or service delivery
• 5+ years in senior leader...