Director of Operations, Kingston Concierge

Kingston Concierge is a high-touch lifestyle and executive concierge service delivering personalized solutions to busy individuals, families and business owners. We are seeking a Director of Operations to lead daily operations ensuring we maintain our high quality and exceptional service standards. This role combines strategic leadership, operational execution and ensuring that every client interaction reflects the company's commitment to simplifying life.

Key Responsibilities

• Operational Management : Ensure consistent, high quality service standards to our clientele. This includes overseeing the intake process where concierges conduct detailed onboarding questionnaires with new members.
• Service Delivery & Vendor Oversight : Manage relationships and agreements with the best in class external partners and vendors used to complete specialized tasks like snow removal, landscaping, ...