Description

Position Overview The Director of Practice Operations (DPO) plays a pivotal role in strengthening the operational infrastructure that supports North Shore Community Health’s (NSCH) ability to deliver high-quality, accessible, and patient-centered care. Working in close partnership with the Chief Operations Officer (COO), clinical leadership, and cross-functional teams, DPO leads initiatives that modernize workflows, advance technology-enabled systems, and build sustainable processes that enhance efficiency, compliance, and the overall patient experience across all NSCH sites.

The DPO oversees the development, integration, and continuous improvement of core operational functions, including pharmacy operations, vendor and contract management, facilities and environment of care, emergency preparedness, incident response management, inventory and supply chain, and health information management (HIM). This role ensures that operational systems—such as faxing, s...