The Director, Vendor Management is a critical leadership role within the National Field Operations organization, accountable for building and leading a best‑in‑class vendor (dealer) management capability.

Key Responsibilities

• Vendor Strategy & Governance
  • Define and execute a national vendor management strategy aligned to Field Operations objectives (CX, cost, scalability)
  • Establish standardized governance frameworks, including performance scorecards, KPIs, and operating cadences
  • Lead dealer segmentation strategy (e.g., focus on high-impact vendors vs. long tail optimization)
  • Drive contract strategy, negotiation levers, and vendor optimization initiatives
  • Find new vendors when needed
• Vendor Performance Management
  • Oversee performance across all dealers and external technicians, including:
    • Productivity (jobs per tech, utilization)
    • Quality (repeat visits, first‑...