Embrace your love for music and technology as a Distribution Support Specialist at LANDR. Help clients navigate their music distribution challenges while ensuring their projects are ready for success.
In this role, you will act as the vital link between LANDR and its users, addressing inquiries, troubleshooting issues, and logging feedback systematically. With a strong focus on client satisfaction, your audio knowledge will facilitate effective problem-solving. This position offers an immersive experience in a dynamic team-oriented environment.
Key Responsibilities:
• Grasp the LANDR Distribution workflow and processes
• Identify and resolve user issues with the web platform
• Accurately log and categorize user support tickets
• Ensure project requirements are met for distribution
• Communicate with clients throughout their support journey
Requirements:
• Relevant experience in Customer Support
• Passionate and knowledgeable about music
• Exposure to la...