Join RRC Polytech as a full-time Equity and Diversity Business Systems Analyst. Leverage strong IT Service Management skills to enhance academic environments and improve technical support for instructors, staff, and students.

In this pivotal role, you will design and configure ITSM platforms while providing essential support in academic simulation environments. Your focus will be on refining ticket workflows, assessing operational impacts, and managing multiple projects from planning to implementation.

Key Responsibilities: • Design and configure IT Service Management platforms • Provide support for academic simulation environments • Enhance consistency across teaching and learning systems • Refine ticket workflows and management processes • Assess operational impacts of system changes

Requirements: • Diploma in Information Technology or Business Analysis • Strong knowledge of IT Service Management concepts • Experience in data analysis and solution gathering...