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Job Description
Job Title: Contact Centre – Customer Care Agent
Required Language: Dutch
Report to: Contact Centre Supervisor
Location: Dundalk, Co Louth
Overview of Role:
We are looking for people like us; hardworking, motivated, driven and of course fun! As our Customer Care Agentin our Contact Centeryou will act as the first point of contact for our existing client base dealing with incoming sales, account queries and product questions over the phone, email or fax.
What you will do:
Effectively managing and resolving customer enquires in a considerate and timely manner over the phone or email
Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution
Input and manage orders received via email or phone
Process payments, manage invoice and statement queries and escalate as required