Mercier Consultancy MD is seeking a Dutch Speaking Customer Agent to work remotely from Greece, supporting Eneco, a leading energy company. This position is ideal for individuals fluent in Dutch who are passionate about delivering exceptional customer service in the energy sector. As a Customer Agent, you will be responsible for assisting Eneco’s Dutch-speaking customers, ensuring efficient handling of inquiries and providing a positive customer experience.

Key Responsibilities

• Provide high-quality customer support in Dutch through phone, email, and chat, working remotely.
• Assist customers with account management, billing inquiries, service requests, and technical support.
• Resolve customer complaints and issues promptly and professionally.
• Maintain detailed and accurate records of customer interactions within CRM systems.
• Collaborate with internal teams to improve customer satisfaction and service processes.
• Stay i...