Are you a Dutch-speaking customer service professional with a passion for delivering exceptional support? 

Were looking for a motivated Customer Service Representative to join our Barcelona team, where youll handle inquiries, assist customers, and contribute to a positive customer experience. This role is perfect for a detail-oriented individual who thrives in a team-focused environment!

Key Responsibilities:

Address customer inquiries via phone, email, and chat, providing timely and effective solutions
Accurately document call details in our management system, ensuring adherence to SLAs
Stay informed on products and services, with a focus on those suited to customer-specific needs
Escalate service issues when necessary, keeping senior team members informed
Adhere to project-specific procedures and processes to ensure top-quality service
Provide coverage for other team members as needed, both within the same and across different teams
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