Mercier Consultancy MD is currently looking for a Dutch Speaking Customer Solutions Agent to join our dynamic team in Sofia, Bulgaria. This role comes with the benefit of paid relocation, offering a fantastic opportunity for Dutch speakers to advance their careers in a multicultural and supportive work environment.

Key Responsibilities

• Deliver exceptional customer support and solutions to clients who speak Dutch via multiple communication channels including phone, email, and chat.
• Effectively resolve customer inquiries and issues, ensuring high levels of customer satisfaction.
• Maintain accurate documentation of customer interactions using CRM tools.
• Work collaboratively with internal departments to address and resolve complex customer needs.
• Stay updated with company products, services, and policies to provide accurate guidance.
• Contribute feedback to improve overall customer experience and service processes.
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