Mercier Consultancy is seeking a Dutch-Speaking Service Travel Agent to join our team supporting Booking.com. Join us in an exciting, fast-paced environment where your language skills and love for travel truly shine! As a Service Travel Agent, you'll have the wonderful opportunity to help Dutch-speaking customers with their travel questions, providing clear communication and top-notch service to make their booking experience smooth and enjoyable.

You will act as a trusted point of contact, providing support on reservations, modifications, and problem resolution while maintaining professionalism and a positive attitude. Your fluency in Dutch and English will be vital to delivering a seamless experience to clients from the Dutch market.

Responsibilities

• Handle customer service inquiries from Dutch-speaking clients via phone, email, and chat
• Assist with travel bookings, changes, and cancellations
• Resolve customer issues promptly and accurately