Become part of Lightspeed's global team as a Dutch Support Specialist, offering top-tier assistance across hospitality. Provide stellar customer support via phone, chat, and email, with flexible shifts—including weekends.
In this role, you will engage with customers across APAC, EMEA, and NOAM while delivering exceptional service. Apply your technical support experience to troubleshoot issues effectively and ensure high customer satisfaction. Your role is essential in advocating for product improvements and enhancing team collaboration.
Key Responsibilities:
• Provide enthusiastic support through phone, chat, and email
• Document and track customer interactions in support platforms
• Identify, reproduce, and escalate product issues to Quality Assurance
• Promote enhancements to products and services
• Collaborate with management on schedule flexibility
Requirements:
• Previous customer service or technical support experience
• Proficiency in Dutch and Engl...