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Duty Manager for Guest Services

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Onni Group
πŸ“ vancouver, Canada
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Location vancouver
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Posted June 01, 2026
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Commute Local Area
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Job Description

Take charge as a Duty Manager in the hospitality field. Lead guest service operations and deliver high-quality experiences while managing a talented team.

In this full-time role, you will be integral to maintaining service excellence and operational workflows. Your responsibilities will include resolving guest complaints, training new staff, and supervising all front-of-house activities. Collaboration with management and adherence to service standards are key components of this position.

Key Responsibilities:
β€’ Address guest inquiries and special requests
β€’ Supervise and mentor guest services team
β€’ Handle escalations and operational issues
β€’ Monitor front and back of house cleanliness
β€’ Prepare operational documentation daily

Requirements:
β€’ Minimum high school diploma or GED
β€’ Bachelor's degree in hospitality or business preferred
β€’ At least 5 years in hotel management
β€’ Proven leadership abi...

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πŸ“ Location Details

πŸŒ†
City
vancouver
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Country
Canada
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Commute
Local Area

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