Job Description – Duty Manager (Front Office)

Position Title:

Duty Manager

Department:

Front Office

Reports To:

Front Office Manager / Rooms Division Manager

Position Summary:

The Duty Manager serves as the hotel's representative during assigned shifts, ensuring seamless hotel operations, exceptional guest service, and effective coordination among departments. The role focuses on guest satisfaction, complaint resolution, operational efficiency, and maintaining brand standards while supporting the Front Office team.

Key Responsibilities:

Guest Service & Experience

• Ensure exceptional guest experiences throughout the guest journey.
• Personally welcome VIPs, repeat guests, and special arrivals.
• Handle guest complaints, service recovery, and escalations promptly.
• Monitor guest feedback and take corrective actions where required.
• Ensure adherence to luxury hospitality and s...