Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience). Monitoring of Field failures related to Engine aggregate.
Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
Analysis of field complaints & providing solution as fast as possible
Coordinating with Customer care team for effective and immediate customer Complaint resolution.
Field visits for onsite analysis & understanding applications / Usage Providing field fix Deployment of current Engine failure learnings on new product to ensure first time right new product
Ensuring sustenance of actions taken
Improving response time
Systematic approach of problem solving using some of the advanced problem solving tools
Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster impleme...