Elevate customer value as a Customer Success Manager, guiding ISVs through transformative cloud and AI journeys. Foster partnerships that translate technology into measurable business success.
In this strategic role, you will oversee a portfolio of ISVs, ensuring alignment with their technological and business objectives. Your mission encompasses facilitating cloud adoption, managing governance models, and enabling AI capability advancements. You’ll need to navigate complex ecosystems while building rapport with customer executives and technical teams.
Key Responsibilities:
• Champion the success of assigned ISV accounts
• Spearhead roadmap-to-outcome alignment sessions
• Cultivate sustainable operating models and data infrastructure
• Engage with AWS teams for seamless customer integration
• Identify and resolve potential risks promptly
Requirements:
• 5+ years experience in technical program leadership
• Strong customer-facing skills with executive engag...