Elevate customer satisfaction as a Customer Support Representative in the restaurant technology sector! Engage users through chat, email, and phone, providing insightful solutions to their challenges.
As a pivotal team member, you will educate customers on the software platform and enhance their understanding of its capabilities. Your empathy and problem-solving skills will be crucial in ensuring customer retention while fostering a collaborative environment.
Key Responsibilities:
• Manage customer inquiries as the first point of contact
• Provide empathy-driven support across various communication channels
• Create training resources for effective product use
• Monitor and report recurring issues and support requests
• Collaborate actively with peers for knowledge sharing
Requirements:
• 1-2 years in a technical support setting
• Strong written and verbal communication skills
• Background in web and mobile application support
• Resourcefulness and d...