Lead guest satisfaction initiatives as a Guest Experience Manager at the Dorian and Courtyard by Marriott in downtown Calgary. Drive service excellence across the hotel's operations.
As the Guest Experience Manager, you will oversee operational tasks, ensuring that all departments work harmoniously to deliver a seamless experience for guests. You will take the lead on resolving guest issues, coaching your team, and providing a workplace that promotes growth and teamwork. Your strategic planning and effective communication will be essential for maintaining Marriott’s high service standards.
Key Responsibilities:
• Ensure top-notch service across all hotel departments
• Serve as the go-to for guest escalations and resolutions
• Perform regular audits to uphold cleanliness and safety
• Prepare detailed reports and liaise with leadership
• Train and onboard new staff as needed
Requirements:
• At least two years’ experience in hotel management
• Degree in Hospi...