Step into the role of an IT Support Analyst, expertly troubleshooting internal user issues across hardware and software. Embrace a hybrid work model while committed to delivering high-quality customer support.
As the primary contact for technical assistance, you will be pivotal in resolving various IT issues. This role involves managing service requests, providing training, and collaborating to enhance overall IT services. Maintaining IT documentation and adhering to security policies will also be part of your responsibilities, ensuring comprehensive support.
Key Responsibilities:
• Act as primary contact for resolving tech issues
• Troubleshoot hardware and software via multiple support methods
• Install and maintain computer systems and applications
• Oversee ticket management and user follow-up
• Provide training on diverse IT systems
Requirements:
• Bachelor’s degree in IT or equivalent experience
• Minimum 2 years in IT support environment
• Strong...