Step into an IT Support Analyst role tailored for a hybrid work environment. Deliver exceptional support for a custom publishing system while addressing technical challenges faced by staff.
In this permanent position, you will be instrumental in troubleshooting technical issues and supporting staff in publishing tasks. Responsibilities include managing support tickets, executing testing protocols for system updates, and assisting in IT improvement projects. This role is perfect for a dedicated individual who enjoys problem-solving and technology.
Key Responsibilities:
• Learn and assist with the bespoke publishing workflows
• Manage queries for hosted subscription and publishing services
• Plan and run documentation for software testing
• Offer first-line technical support across various platforms
• Monitor ticket resolution processes thoroughly
Requirements:
• 3-5+ years' experience in IT Technician roles
• Strong skills in Microsoft Office applications