Lead high-impact client relationships in a Senior Manager role focused on Microsoft Dynamics 365 CE. Optimize systems and drive success with minimal travel and a remote work model.
As the Senior Manager of Client Services, you will oversee a diverse global client portfolio, ensuring operational systems are optimized and ready for future challenges. You will guide teams through problem-solving efforts and continuous delivery improvements for better client outcomes.
Key Responsibilities:
• Oversee multiple client accounts and project deliverables
• Address operational challenges to ensure satisfaction
• Collaborate with clients on roadmap improvements
• Lead and develop teams across Canada, Mexico, and beyond
• Define and enhance service delivery processes
Requirements:
• 7+ years in Client Services or Managed Services
• Expertise in Microsoft Dynamics 365 CE
• Strong experience in account management
• Proven leadership in a global context
• Excelle...