Supervise a proactive Deskside Support team, enhancing user experiences through direct coaching and support strategies. This hands-on role specializes in ensuring exceptional service in a financial setting.
As the Supervisor, you will manage a high-performing team, providing Level 2 support to users across various locations. Your expertise with Active Directory, Azure AD, and technical troubleshooting will be essential for resolving complex issues efficiently. Focus on team development, process adherence, and customer satisfaction are critical in this role.
Key Responsibilities:
• Coach Deskside Support Analysts across multiple sites
• Handle complex incident escalation effectively
• Ensure consistent ticket hygiene aligned to ITIL practices
• Provide hands-on deskside support for hardware and software
• Coordinate asset tracking and support activities
Requirements:
• Relevant post-secondary education or equivalent experience
• 5+ years in deskside support...