Embrace the position of Technical Support Analyst, where your skills in troubleshooting hardware and software will shine. Serve as the key resource in maintaining seamless technology operations.
As a Technical Support Analyst, you are expected to have a minimum of two years of experience. Your role includes managing desktop issues, ensuring software installation, and administering user accounts. A customer-oriented approach combined with strong communications skills will enable you to assist remote and onsite staff efficiently, enhancing their daily operations.
Key Responsibilities:
• Provide swift desktop hardware troubleshooting
• Assist in the installation and support of software applications
• Oversee telephony equipment and mobile device support
• Conduct user management in Active Directory
• Work collaboratively with IT Operations for problem resolution
Requirements:
• Minimum 2 years of technical support experience required
• Relevant degree or dipl...