Join a forefront healthcare initiative as a Technical Support Specialist, providing essential support for cutting-edge IoT solutions. Utilize your analytical and troubleshooting strengths in a rewarding remote work environment.
Reporting to the Team Lead, this full-time role focuses on resolving customer inquiries and enhancing user experiences. Your ability to analyze and communicate effectively will be pivotal in this hands-on position. Required skills include advanced Windows troubleshooting and the ability to engage various stakeholders.
Key Responsibilities:
• Proactively manage and resolve customer technical inquiries
• Install and maintain healthcare systems and software
• Document all troubleshooting processes and outcomes
• Conduct system checks and audits remotely
• Collaborate closely with internal tech teams to resolve issues
Requirements:
• Bachelor's degree in Computer Science or equivalent
• Customer support experience in a technical environ...